Beauty Story | What is Service? Service is a circle!

Editor's note: What is a service? Service is a circle. A company's services not only serve its customers, but also affect their customers, suppliers, partners, and the entire industry in which they operate.

Zhejiang Tonglu, a wholly-owned subsidiary of an A-share listed company, specializes in hazardous waste treatment and comprehensive utilization, temperature and humidity monitoring... Before departing from the headquarters of Meiyi in Hangzhou Singapore Science and Technology Park, this is my understanding of this client company.

In order to monitor the real-time environment of the hazardous waste warehouse, the customer chose our "temperature and humidity monitoring+instrument cloud" solution. This time, the main purpose of the on-site visit is to debug and provide operation and maintenance guidance for the instrument cloud, "said Liu, a dignified worker.

Liu Zhong's' site 'is located in the Tonglu Economic Development Zone in Zhejiang Province, a small-scale industrial park. It takes over 100 kilometers to drive from Meiyi headquarters.

The weather in December was clear yet chilly. When I followed Mr. Liu to the scene, the head of the client company was busy with several employees in front of a newly arrived truck.

According to Liu, the hazardous waste transported by trucks is mainly collected from 4S stores, auto repair shops, and other units for centralized processing.

Ten warehouses for hazardous waste storage have been newly built here, and real-time monitoring of the environment inside the warehouses is crucial for safety, compliance, environmental protection, and personnel health

Customer site ▲

During the communication, the author learned that the company also undertakes the collection and treatment of hazardous waste generated by more than 400 units in the region, including 4S stores, auto repair, medical institutions, printing factories, electronic equipment manufacturing plants, metal processing plants, etc.

The enterprise we serve provides services to hundreds of companies, and these indirectly served enterprises also serve more enterprises and people, including ourselves. It's like a circle, isn't it? "Said Liu Gong.

Wiring completed... Debugging completed... Do you have any data

"Yes, yes, the data on the screen is exactly the same!"

10 warehouses, 10 sets of temperature and humidity monitoring+instrument cloud devices, after careful debugging by Mr. Liu, the data on the mobile app and display screen match.

Customer site ▲

The online management of devices, abnormal alarms, data analysis reports... Although these functions are already simple enough to use, Mr. Liu still guides them in detail until the other party is satisfied and nods without any doubts.

At the entrance of the park, Mr. Liu sat in his car and closed his computer. "Nowadays, digital upgrades are often mentioned. For enterprises, the real role is to reduce trouble, lower costs, and improve efficiency. And this is exactly the original intention of our launch of instrument cloud

With a rumbling sound, another truck carrying hazardous waste slowly approached.

According to Liu, in major 4S stores in Ningbo, Meiyi's "radar level gauge+digital display gauge+instrument cloud" solution has been widely used for real-time monitoring of waste engine oil storage, reducing the operation and maintenance costs of enterprises.

In fact, not only for the storage of hazardous waste, but also for the entire process of solid waste treatment, Meiyi can provide effective process automation solutions, including flow rate, temperature, pressure, level, analysis, display and control, and of course, instrument cloud

Customer site ▲

As an instrument cloud engineer, Mr. Liu always mentions providing "instrument cloud" services to customers with great enthusiasm, as if he has endless energy and passion.

Approaching customers, listening to customers, and serving customers, I think there is nothing that better embodies the concept of 'customer-centric'. Looking forward to our instrument cloud serving more enterprise customers in the future, making the service circle bigger, rounder, and more beautiful