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Recently, Meiyi passed the "five-star" certification for after-sales service.
The product after-sales service certification is a national and industry wide service certification approved by the state, and it is also a valuable service certification in China. This certification is classified as a "five-star" certification.
The person in charge of Meiyi's after-sales service department introduced that this certification has undergone strict evaluation from multiple aspects such as enterprise strength, product information, service system construction, product after-sales service, customer service standard execution and supervision, covering the relevant after-sales service content of Meiyi's entire product line. The evaluation result is: 0 non conformities.
Since its establishment in 2006, Meiyi has adhered to the principle of "customer-centric" and its services have been constantly evolving -24-hour service hotline, intelligent service system, after-sales robots, after-sales guidance videos, national service operation center, offices and overseas warehouses
The head of Meiyi's after-sales service department stated that there is no endpoint to customer service, only a continuous starting point; After the five-star certification, it is a new journey for Meiyi's after-sales service.
In the future, Meiyi's after-sales service will continue to evolve, breaking the traditional service model of "providing services after receiving demands" and creating a "proactive service" and "customer experience" platform, committed to providing customers with high-quality service experience throughout the product lifecycle
Head of After sales Service Department
Without taking small steps, one cannot reach a thousand miles. In 2024, the after-sales service department will continue to practice the concept of "customer-centric" and continuously improve an efficient, professional, timely, and reliable service system to serve a wide range of customersService experience provided by major clients; At the same time, through continuous' evolution ', a leap from' repairman 'to' exclusive butler 'is achieved.
