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E-mail
zkitsoft@163.com
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Phone
18950240025
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Address
No. 19 Jinhua Road, Wuhou District, Chengdu, Sichuan
Product Categories
Fuzhou Zhongke Yida Computer Technology Co., Ltd
Service Quality Evaluation System
NegotiableUpdate on 04/09
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Overview
1、 Introduction to Zhongke Yida Service Quality Evaluation System 1. System Introduction Customer feedback is the benchmark for improving services, and respecting customer feedback is an important way to win trust. Valuing service quality and strengthening service measures has now gained consensus in the window service industry. At the same time, with customers' increasing demands for service quality and efficiency, it has also promoted the window industry to continuously improve its services. However, the current window industry lacks genuine customer feedback, and service improvement is subjective. The evaluation of windows lacks objective quantitative basis. The service quality evaluation system of Zhongke Yida is entirely based on customers' independent evaluation of the service attitude and effectiveness of the staff
Product Details
● Product Name:Zhongke Yida Service Quality Evaluation System
Product Model: ZK Full Series
● Product Overview:The service quality evaluation system of Zhongke Yida is entirely based on customers' independent evaluation and complaint of staff's service attitude, service efficiency, whether on duty, and other aspects. The system automatically analyzes and calculates, and can also understand customers' satisfaction with the service quality of each staff member at any time through the system, effectively supervising and improving the service quality of staff members.It can be widely used in government service halls, administrative approval centers, foreign affairs agencies, industry and commerce, taxation, finance, insurance, postal services, telecommunications, public security, hospitals and other units.
Customers can independently evaluate the service attitude, efficiency, professional level, and on duty status of the staff, effectively supervising the quality of their services;
The identity of the staff can be identified through the employee seat card, and the evaluation is specific to each person;
Real time data transmission, dissatisfaction or complaint information can be automatically fed back to the hall supervisor in a timely manner;
Flexible setting of evaluation rules such as customer evaluator startup time and evaluation interval time can effectively avoid malicious evaluations;
Real time transmission and storage of data, which can be queried, analyzed, and printed out according to various conditions (such as time, department, personnel, etc.) at any time;
The software uses a B/S structure, supports remote queries, and can flexibly set user permissions. Users with different permissions can only query corresponding information.
