Introducing the customer's order for an electronic wheelchair scale

Late last month, I received an inquiry email from a customer in Guangxi inquiring about the price of a wheelchair scale. After receiving the message, I immediately replied and actively added it to the customer's WeChat through the business card shared by the other party. At the same time, I learned that the other party is a trading company in Guangxi. In the subsequent conversation, the customer communicated with me about his current situation. He found our company through a friend's introduction. This time, we are providing products to a hospital in Guilin, Guangxi, including our weight wheelchair scale, which requires an interface to connect to a computer. The quantity is required1Taiwan; We are still in the stage of understanding the market. So, I organized and sent product information and a formal quotation to the client.

After receiving the information, the customer raised some questions about the product. I answered each customer's doubts and difficulties one by one, solved their problems, and demonstrated our professionalism and the services and values we can provide to customers. Subsequently, with a week of continuous follow-up, the customer gradually developed trust in us, and the customer relationship gradually became friendly, successfully winning the order.

This Tuesday, the customer sent us a remittance receipt. On the day of receiving the payment, our shipping department immediately responded by conducting factory debugging and testing of the weight wheelchair scale. After all indicators meet national standards, it will be shipped to the site of use through logistics.

Looking back on the process of getting to know this client, I feel deeply fortunate. The key to closing the deal with this client lies in: firstly, benefiting from the introduction of the old client. Without the recommendation of the old client, we may never have the opportunity to meet, let alone have future cooperation; Secondly, I always respond promptly to customers and act quickly without any negligence. This makes the customer feel very confident in handing over the order to me. During this period, he repeatedly stated, 'Your service left me speechless.'.'I also gave the customer enough time and patience, without urging him to place the order. He signed a contract with the hospital, and when everything was ready and the time was right, he proactively contacted me and sentPIConfirming the order, he didn't even bargain much.

Introducing the customer's order for an electronic wheelchair scale