◆ Telephone technical support 芮瑟 （ RISE ）Provide a series of services to meet customer needs. 芮瑟 （ RISE ） The telephone technical support service aims to quickly and accurately handle partner issues in the first place, providing overtime remote telephone technical support during and outside normal working hours. Service Overview The following ("Service Description") provides a detailed explanation 芮瑟 The remote service content included in telephone technical support services. Through this support service plan, you can obtain it by phone within the time period specified in this service manual 芮瑟 Technical support services. call 芮瑟 The technical support number indicated on the quotation, order, and other media can be used to obtain technical support services. The above technical support number services are available in Chinese Mainland, Hong Kong, Macao, Taiwan and other regions. Please refer to the service description of other regions. Enhanced telephone technical support services provide: 芮瑟 Remote telephone technical support
Countries and regions
Telephone technical support time
Chinese Mainland, Hong Kong, Macao and Taiwan
Monday to Friday 8:30am -5:30pm
Saturday 8:30am -5:30pm
other regions
See 芮瑟 Service Description for Other Regions
* Service hours are based on Eastern Standard Time（ EST）Customer Responsibilities If there is any malfunction with the product, the customer should call 芮瑟 Free technical support numbers indicated on quotations, orders, and other media, contact 芮瑟 Technical Support Department. A、 call 芮瑟 previously Customers should prepare the following information: 1) The customer is芮瑟 Registered customer number 2) Product item number model 3) Product serial number 4) The user should be at the location of the device and follow the instructions芮瑟 Guidance from technical personnel B、 and 芮瑟 When conducting telephone communication, customers should prepare the following information: 1) 2) If conditions permit, prepare a document explaining the fault and other important information such as equipment fault pictures.Confidentiality or proprietary claims: The customer promises to provide or send any information to 芮瑟 The information or data (via phone, email, or other means) is not confidential or proprietary to the client. This service description is subject to customer and 芮瑟 The terms and conditions of the higher-level agreement signed, and as a supplement to it. In the absence of such protocols, this article will be subject to 芮瑟 The limitations of standard sales, service, and technical support terms and conditions are supplemented by them, which can be obtained or accessed by letter get. In case of any conflict between this article and such terms or conditions, this article shall prevail. 芮瑟 We reserve the right to supplement or modify this article and the products and services described herein at any time without prior notice.
◆ Online Technical Support 芮瑟 All end customers targeted can enjoy it during the service period Web support and芮瑟 Technical support services. If the product malfunctions, Customers can log in directly through the Internet 芮瑟 Website service area, search and query specialized product services or notifications 芮瑟 Provide technical personnel and required components for customers' on-site visits. The on-site support service will be provided in the countries and regions where the customer requests service, and is limited to countries and regions that have the ability to provide the products and components purchased by the customer. Please refer to the quotation for the specific service period. Online support services after this period need to be based on 芮瑟 The service terms are determined. If additional payment is required, 芮瑟 We will notify the customer as soon as possible. Despite the regulations on service life, vulnerable parts, batteries, and others 芮瑟 Consumables and accessories are provided according to specific support services. Service Description 芮瑟 On its technical support website (）We provide comprehensive free online support, including email support. Most support issues can be resolved through 芮瑟 The online problem diagnosis platform and information resources have been answered, such as: 1) With芮瑟 Like technicians, access 芮瑟 A knowledge management system for querying problem diagnosis methods, fault diagnosis information, and common problems（ A large number of reference materials such as FAQs. 2) Get information about your business transactions and maintenance information for purchased products by entering the customer number. 3) Obtain equipment maintenance and upkeep knowledge, register to receive knowledge update notifications. 4) Watch product usage, maintenance, upkeep, and repair videos online. 5) Join a discussion group with other clients and芮瑟 Exchange of professional technical personnel.
◆ On site service technical support Door to door service provides customers with services and support for their products outside the purchasing area. 芮瑟 The service provided by (Shanghai) is limited to Chinese Mainland. When the customer 芮瑟 When encountering problems outside of their country or region, Global services can be requested in any country or region that supports its products. The service details and component supply situation may vary in different countries or regions. Customers should be aware that the response speed of on-site services provided in different regions may vary due to the distance and traffic conditions of the product location. Customers can obtain technical support through three channels: 1) Customers can call the call center in their current location. 2) Customers can call the customer service representative or technical support representative on the quotation. 3) If maintenance is required, 芮瑟 Technicians will pass through the customer's location 芮瑟 Arrange services for the call center. 芮瑟 It cannot be ruled out that on-site service may be provided by 芮瑟 Provided by service partners.
