4S store comprehensive video surveillance system

Project Overview
The new generation of 4S store comprehensive video surveillance system is a multifunctional business system for the comprehensive management of 4S store video surveillance. It integrates multiple patented technologies and adopts multiple IT high-tech technologies, such as video encoding and decoding technology, embedded system technology, storage technology, network technology, intelligent technology, and pattern recognition technology. The system is widely used in 4S store entrance and exit management, workstation workshop monitoring, car wash workshop monitoring, platform management, and large screen display and other businesses.
Background and Challenges
The 4S dealership model has developed rapidly in China in recent years. The 4S dealership in the automotive industry is a business model launched by car manufacturers to meet the service needs of customers, which integrates car sales, maintenance, parts, and information services.
With the continuous improvement of economic level, consumers' requirements for factors closely related to vehicle use such as car quality and after-sales service quality have further increased, not limited to the dependence on car prices. More than 30% of customers have experienced unpleasant after-sales service, and high accessory prices and labor costs, as well as service attitudes that do not match the brand, have generally become the triggers for consumer dissatisfaction and disappointment. In addition, the lack of transparency in the maintenance and repair workshops of traditional 4S stores often makes consumers worry about whether there will be "gray" operations. Therefore, the consumer reputation of automobiles is bound to become a crucial aspect of automotive products and market services in 2013.
This system provides professional video services, making traditional user service areas intelligent and workstation workshops transparent, providing information interaction and perception, and can closely cooperate with the customer relationship management system (CRM) of 4S stores to form a new generation of 4S store "transparent workshop" system, enhancing specialized integrated services.
Solution
system architecture
The system integrates various video surveillance services, including 4S store entrance and exit management, workstation workshop monitoring, car wash workshop monitoring, platform management, and large screen display. Using a 1.4 million/2 million CCD high-definition integrated camera as the main collection body, it completes the data collection of entrances and exits, real-time monitoring of workstations and workshops, capture of entrances and exits in car wash workshops, provide platform management services, and display on large screens on walls. The system covers all video surveillance business requirements of 4S stores.
The overall structure of the system is as follows:

System Features
1. Intelligent User Service Area
We provide users with intelligent user reception and rest areas. Install high-definition cameras at the entrance of the 4S store to monitor vehicles entering in real-time. Service consultants can quickly understand customer arrival information and provide services to customers. With the help of the entire database system, service consultants can view real-time vehicle maintenance status information and workstation usage through computers, improving the efficiency of handling user needs.
2. Transparent maintenance workshop
We have achieved full transparency in the repair process for our users. During the entire maintenance process, users can check the maintenance status of their vehicles through the electronic bulletin board in the rest area, and can also obtain real-time video data of the vehicle through the large screen or computer. When the maintenance is completed, the electronic bulletin board will also pop up subtitles and voice prompts to pick up the vehicle.
3. Exclusive service experience
We provide users with more prestigious and enjoyable services. By using a video surveillance system to obtain user experience information at every step, and associating it with license plate data, in conjunction with CRM, a complete information database is established for existing users, and relatively fixed service consultants are arranged for each user as much as possible to achieve one-on-one exclusive services during each reception, optimize user experience, and improve service efficiency.