Self service banking solution

Project Overview
The intelligent monitoring system solution for financial self-service banks is aimed at the situation of 24-hour unmanned operation and high crime rate in self-service banks. It uses network technology, digital image processing technology, intelligent analysis technology, information management technology, etc. to achieve monitoring of self-service banks and ATM machines. While achieving security monitoring, it also utilizes existing security monitoring systems to assist customer service and enhance the bank's image.
Background and Challenges
With the rapid development of the economy and the intensification of competition in the financial industry, self-service banks and self-service devices are increasing at an unprecedented speed, covering every corner of the city. Self service banks have the characteristics of 24-hour operation, unmanned operation, involving a large amount of cash, and high security risk level. Therefore, the security work of self-service banks has always been the top priority of the security department.
How to effectively solve the problems in the monitoring system of self-service banks and effectively improve the security level of self-service banks is a difficult problem to meet the security needs of banks, ensure bank security, and enhance bank business capabilities and service quality.
In response to the above challenges, based on rich experience in the field of video surveillance, an intelligent security monitoring solution is established to achieve monitoring and management of self-service banks. While meeting the security needs of self-service banks, it also assists in improving customer service quality and enhancing the bank's image.
Solution
system architecture
The self-service banking/ATM intelligent monitoring system is generally divided into video surveillance system, intrusion alarm system, voice intercom system, protective cabin control system, etc. The system architecture is shown in the following figure:

1. Video surveillance system
1) Simulation mode: Two 700TVL pinhole cameras are used on the ATM machine, one to monitor the face of the deposit/withdrawal person and the other to monitor the cash dispensing port. The self-service hall and cash dispensing room are equipped with 700TVL analog cameras and ATM specific DVRs to achieve audio and video storage.
2) Simulation+HD mode: In the simulation monitoring mode, some monitoring points can be selected for high-definition transformation. Important points such as customer faces and cash dispensing rooms can be equipped with 720P and 1080P high-definition network cameras. The original DVR can be replaced with a hybrid DVR, which can be connected to both the original simulation camera and high-definition network camera.
3) High definition+intelligent mode: The entire line uses 720P and 1080P high-definition network cameras to achieve intelligent facial recognition, capture, storage, comparison, retrieval and other functions. Video signals are transmitted through the network and connected to a network hard disk recorder (NVR) to forward and store video streams.
2. Intrusion alarm system
Deploy alarm buttons next to ATM machines for customers to manually sound the alarm in emergency situations; Install vibration alarm and other devices inside the ATM machine to automatically alert against malicious damage and knocking on the ATM machine; Deploy smoke detectors, alarm signals, warning lights and other alarm devices in the self-service hall, and deploy infrared dual sensor probes in the cash dispensing room. When an important alarm occurs, it can be linked to trigger the activation of on-site alarm signals and lights to deter criminals.
3. Voice intercom system
Deploy network intercom devices next to self-service ATM machines, which can be initiated by the center to deter suspicious individuals, or by customers to report to the center for assistance. After receiving the request, the center will provide operational guidance through the intercom.
4. Protective cabin system
In order to create an isolated private space for customers and improve their sense of security, each ATM machine is equipped with a protective compartment for isolation, coupled with access control, to achieve a mechanism where someone inside the compartment cannot open it from outside and no one inside can open it from outside, providing users with private space and ensuring the safety of their withdrawals.
System Features
Welcome message voice broadcast: When customers enter the self-service bank, the system automatically links the speaker to play the welcome voice message;
Protective cabin isolation and anti tailgating: Creating isolation space for customers, preventing tailgating, spying, and robbery, and improving the level of banking services;
Abnormal face capture upload: Intelligent recognition of masked individuals withdrawing money and immediate capture upload to the center, security personnel confirm through video before processing;
Intelligent recognition of fraudulent behavior: Intelligent recognition of illegal activities such as installing card readers, pasting fraudulent information notes, etc., to protect customer property;
Fault inquiry intercom assistance: Customers who encounter machine malfunctions, card ingestion, cash dispensing errors, etc., can request intercom guidance from the center;
Timed voice message broadcast: During periods of frequent fraud cases, voice messages can be automatically played on self-service banks to remind customers to beware of fraud;
Latest business promotion of the bank: When the bank launches new business, it uses the voice broadcasting system of self-service banking to promote the new business to customers;
Night stay intelligent warning: It intelligently identifies behaviors such as homeless people staying overnight and reports them to the reporting center for security to drive them away;
Real time monitoring of the process of adding cash: When internal personnel of the bank add cash or clean the machine, the center will pop up relevant videos for full monitoring;
Indoor temperature automatic adjustment: When the temperature and humidity are abnormal, the air conditioner can be automatically turned on for adjustment, providing customers with a good environment;
Remote control of monitoring center: It can remotely turn on the sound and light alarms, lights, air conditioning and other equipment in the self-service bank.