Solution for Comprehensive Supervision System of Power Supply Business Hall

Project Overview

This plan fully adopts high-definition, intelligent, IoT, and 3G application technologies, and integrates with marketing business under the design principles of "standardization, integration, and intelligence" to achieve visual marketing management. It is suitable for the application scenario of provincial power supply companies managing power supply business halls throughout the province.

Background and Challenges

As the main window for customers to handle electricity business, the power supply business hall showcases the service quality and brand image of the enterprise through every word and action of its staff. Power supply enterprises attach great importance to the construction of this external service window. At the same time, the power supply business hall will generate a large amount of cash transactions, and the on-site prevention force is weak. The security work of the power supply business hall cannot be ignored.
In order to promote and standardize the service quality of staff and strengthen the safety management of business halls, video surveillance systems are widely used in power supply business halls. The power supply business hall is also equipped with fire alarm, security guard, access control and other systems, most of which operate independently, seriously reducing the efficiency of the system. In this context, the comprehensive supervision system for power supply service halls has emerged.
The main problems faced by the current comprehensive regulatory system are:
Difficulty in comprehensive monitoring - The auxiliary subsystems operate independently, making it difficult to achieve comprehensive monitoring and centralized management of multiple systems, which invisibly reduces the efficiency of the system and increases its management costs;
Lack of business integration - Most video surveillance systems only implement video review and historical tracing functions, and have not truly been integrated into the daily management of power supply service halls and serve window businesses;
Multiple human interventions - Abnormal situations in video surveillance points require active detection by humans. The linkage mechanism between multiple systems has gradually been established, but most of them are limited to switch linkage rather than protocol linkage;
Difficulty in operation and maintenance - After the system is connected to the internet, facing a large number of video surveillance devices, the workload of operation and maintenance is huge and the detection difficulty is high, often resulting in delayed fault handling, which greatly reduces the effectiveness of the video surveillance system.

Solution

system architecture

The comprehensive supervision system solution for power supply service halls is mainly applied to the construction and renovation of the comprehensive supervision system for power supply service halls of various provincial companies in the power grid company.
The comprehensive supervision system of the power supply business hall is a large-scale networked monitoring system that integrates hardware, software, and network. With the iVMS -8800 platform software in the energy industry as the core, it realizes multi-level networking and cross regional monitoring. The front-end system can be centrally monitored and managed in the marketing monitoring center, comprehensively considering business services and safe operations.
The system architecture diagram is as follows:

The comprehensive supervision system of the power supply business hall fully adopts high-definition, intelligent, Internet of Things, and 3G application technologies. Guided by the design principles of "standardization, integration, and intelligence", standardized industry products are used to achieve the following functions:
High definition video surveillance - fully integrated with 720P and above high-definition cameras, improving video quality and security level, meeting the needs of detailed monitoring (facial features), and supporting high-definition video storage;
Intelligent analysis and recognition - business hall personnel behavior analysis, import and export flow statistics function;
Integration of auxiliary systems - realize the integration of subsystems such as video surveillance, security guards, fire alarms, access control, intelligent control, etc., and link each subsystem according to the plan;
Visual marketing management - can configure center video inspection plans as needed, and can also communicate with call systems, associate corresponding camera preset positions, and achieve full video recording of the service process;
Stereoscopic supervision mode: Implement vertical supervision at the front-end, municipal, and provincial levels, with fixed networks accessed through C/S and B/S methods, and mobile networks supervised through handheld terminals (mobile phones, tablets, etc.);
System operation and maintenance management - IT infrastructure management, video quality diagnosis, bandwidth optimization and control, asset management, log management.

System Features
1) Environmental sensors monitor the on-site environment in real-time and adjust according to environmental plans to ensure a comfortable environment in the business hall;
2) The call system is linked to the video surveillance system to ensure that the service process of each customer is effectively recorded, and disputes can be quickly queried and noted based on the handling results;
3) Realize the statistics of import and export passenger flow, regularly output passenger flow reports, and provide data reference for the reasonable scheduling, increase or decrease of windows in business halls.